English editorial summary of the original Bitech article. Read the Indonesian original
Look at the work that repeats
Repeated data entry, delayed reports, and information available to only one person can indicate that the current process needs attention. More effort alone may not resolve a disconnected workflow.
Ask where the team waits
Trace the questions that repeatedly interrupt the business owner: stock availability, order status, or an approval. Each question reveals information that is not reaching the people who need it.
Choose a focused first step
Start with one recurring problem and define what a better process would look like. Map who records the information and who needs it next before deciding the scope of a digital system.