English editorial summary of the original Bitech article. Read the Indonesian original
Understand what is specific to your business
A standard tool can work well when the process is common. Friction appears when teams must keep extra spreadsheets or repeat tasks to bridge the gap between the tool and their actual work.
Compare the whole cost
A ready-made product can reduce initial development work, but subscriptions, integrations, and process changes also matter. A custom system can fit specific workflows, but requires deliberate investment in development, maintenance, and support.
Test the important exceptions
List the routine journey and its exceptions: partial deliveries, approvals, returns, or multiple branches. Ask each option to demonstrate those workflows before committing. The right choice follows the business need.